Frequently Asked Questions
Everything you need to know about your Hill House Home favorites.
What is the Nap Dress and how should I care for it?
The Nap Dress is our signature silhouette designed for style and comfort. Most styles are machine washable on a cold, delicate cycle; however, we recommend hanging to dry to maintain the fabric's integrity.
How do I determine my size?
We provide a comprehensive size guide on each product page. Our Nap Dresses generally run true to size, but many customers prefer to size down for a more fitted bodice due to the smocking.
What is your return policy?
We accept returns of unworn, unwashed items with original tags attached within 30 days of delivery. Please note that items marked as 'Final Sale' are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your delivery location and order value.
When will my order ship?
Standard orders are typically processed within 2-4 business days. During high-volume periods, such as new collection launches, processing may take up to 7 business days.
Can I modify or cancel my order after it's placed?
Once an order is placed, we are unable to make changes to the items or shipping address. We recommend reviewing your cart carefully before finalizing your purchase.